Frequently Asked Questions

Here are a few questions we’re asked on a regular basis when people are booking one of our holiday cottages. If there’s anything you’d like to know, whether it’s covered here and you’d like more detail, or something entirely different, just drop us an email at seb@thecornishway.co.uk or give Sebastian a call on 07973 162 591.


Changeover day

Currently, the majority of The Cornish Way’s properties changeover on a Friday and a few on Saturday. Some of the smaller properties are very flexible and you can arrive on most days. We lived away from Cornwall for many years and experience has taught us that timing a trip to the far west can be hard so do call and we will always try to make it work.


Wi=Fi

Most properties have wi-fi, check out the specifics on each cottage and always ask us if a good connection is imperative so we can advise you. Due to the remote nature of many of the Cornish Way properties connections can occasionally be sporadic. The distances to the local exchanges can reduce speeds down to basic web surfing making streaming in some of the cottages a challenge. Lines sometimes go down particularly in stormy weather, but we will always work hard to arrange repairs and luckily, we rarely have too many issues.


mobile signal

None of the properties are in urban centres, but mobile coverage is generally good on most networks but at times can be patchy. 


what do we need to bring?

All bedding and towels are included. Please bring your own beach towels and a torch or smart phone with a torch on it is essential. It gets dark in the Far west and you will need it getting keys out of the key safes at night.


what is included in the price?

Prices are generally based on a full week’s stay, Friday to Friday or Saturday to Saturday. Power, heating and linens are included. Outside the summer the cottages with Wood burners will leave you at minimum a starter set of logs to keep you going for the first night or two and there will be instructions about where to go locally to replenish them during your stay. There are no additional taxes.


is there a security deposit?

All new guests are charged a cautionary deposit. This varies depending on the size of the property and ranges from £100 to £500. Subject to the booking conditions we return this shortly after your stay providing the cleaner confirms the house has been looked after and left in good order. If additional cleaning is required, the cost will be deducted at £20 per hour from the security deposit.


can we bring pets?

Pets are welcome at most of our cottages at £25 each per stay. While dogs are the most common pets we have also welcomed a parrot, several cats and a house rabbit!


can we have our pet looked after?

Just ask, for a small charge we can often offer dog sitting and walking, or just dropping in to visit a pet while you make a day trip to somewhere further afield like The Scilly Isles or The Eden Project.


can we arrive late?

You can arrive at any time after 4.00pm. We’ll make arrangements with you if you’d like to arrive late in the evening so do let us know if it's likely to be after 10pm.


Can we book several cottages for a family get together?

At Tregiffian Veor a small hamlet above Gwenver and Sennen we have a handful of cottages close by and we often host family groups in two or more cottages there. You’ll need to plan in advance as the cottages do book early. However we will not entertain parties such as stag and hen parties and will cancel a booking if we believe this is the purpose. This is to respect both our wonderful properties and our neighbours.


Is there a cottage suitable for the elderly and less mobile?

New Forge is popular with guests bringing an elderly relative. There’s a bedroom on the ground floor as well as the family bathroom with walk in shower. Always ask and we will advise any cottages suitability for the less mobile or young children.


Can we get our shopping delivered?

Both Tesco and Sainsburys deliver to all cottages at The Cornish Way. For a small charge we can arrange to receive your delivery and fill the cupboards ahead of your arrival.


Can you help with baby requirements?

We can get a high chair to all cottages, and a cot in several. We also recommend a local business that hires equipment.


Where do you advertise?

Over time we have built up a loyal and very happy following, and a lot of our business is either repeat bookings or through recommendations. As well as our own website, and to reach the widest audience we also advertise on external sites, including www.homeaway.co.uk and www.coolstays.com