The Cornish Way - Privacy Policy v1.0 (May 2018)


Overview

This Privacy Policy, in conjunction with our standard Terms and Conditions, sets out how The Cornish Way (TCW), collect, store and process personal data about you when you use or interact with us on our website (www.thecornishway.co.uk) and by email and phone.

This policy covers all users of the website, individuals who sign up for our newsletter or who are guests who make a booking, members of the guest's party and any other individual about whom we collect personal information. It does not cover users who are companies.

Data Controller

Sebastian Blakemore of The Cornish Way is the data controller.

How We Collect Data

  • When you provide it to us through the use of our website, when you make an enquiry, sign up to our services, make a booking.

  • Through the use of our website using cookies.

  • By contacting us via phone or text and providing us with your information.

  • Occasionally from 3rd party sources, e.g. HomeAway, AirBnB, Coolstays etc.


What Information We May Collect
We may collect and process the following data about you:

Data that you provide by making an enquiry or subscribing to our newsletter or other campaign. This may include name and contact details, information about which properties your have booked or enquired about and any information you provide about your holiday party (e.g. number of children, pets etc.).


Details of any accommodation enquiry or booking made via third parties including guest names and addresses, holiday dates, the date and time the booking was made, payments made and the correspondence between TCW and yourself using the third party system.

Bank account details required in order to make a refund to you or, in the case of owners, to send you payments.


Information you provide us in order to answer or respond to an enquiry you make via a telephone conversation or email enquiry. A record of the conversation or correspondence may be kept.

Information relating to your visit to The Cornish Way website, which may include your IP address, location data, information about the device you are using to access the site, what pages you have viewed and at what time you viewed them.


How We Use Cookies
We use cookies and information gathering techniques on our website in order to provide you with an enhanced user experience and also for us to gain a better understanding of how you use our site.

Cookies are small files that are typically created when you visit a website and are stored in the cookie directory of your computer. There are two types of cookie; Persistent and Session Specific. Persistent cookies are used to collect non personal data about how the site is being used. Session Specific cookies are used to enable you to navigate around a website and use its functionality without having to constantly re-enter your username and password. We do not currently use session specific cookies but may do in the future so include details here for your information.

We use Google analytics to track who is using our site and so that we can improve it.

We only collect information where necessary for the provision of our services to you.

You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies, or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/

How We Use Your Data
We use your data to run our business providing holidaymakers with a means of renting holiday accommodation and providing property owners with a means to keep track of their property rentals.

  • To improve our business and website.

  • To fulfil our contractual obligations.

  • To notify you about updates and changes to our service.

  • To communicate with you regarding products and services we believe will be of interest to you.

  • To fulfil our legal obligations.

  • Disclosure of information to Third parties

  • We will only disclose your data to the extent it is necessary to run our business. We will not provide your personal data and information to the owners or operators of the rental accommodation without your express permission.

  • To return a security deposit, make a payment or refund.

We use a booking system as part of our business called Bookalet. This is a hosted service and therefore Bookalet have access to your personal data. Their privacy policy can be viewed here https://www.bookalet.co.uk/privacy.

We will never disclose your bank details or payment details to anyone outside of The Cornish Way.

If we buy or sell the business or any business assets we may disclose your personal data in order to effect the transaction. This will NOT include bank or payment details.

We will also disclose your personal data where required by law or to enforce our own legal rights.

We use Mailchimp as a provider of email services in order to keep our customers up to date with offers and news. The Mailchimp privacy policy can be found here: https://mailchimp.com/legal/privacy/


How Long Do We Retain Your Data
We will retain your personal information for as long as is necessary for the purposes to which you consent and as per this privacy policy. Where we have requested payment details for the return of deposits, we will delete this data immediately after use and will not store it.

Security of Personal Data and Information
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal information and against accidental loss or destruction of, or damage to, your personal information. While no system is completely secure, we use only legal and trusted software to store and process your data.

Your Rights
You may request us to provide you with any personal information and data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity.

You also have the following rights with regards to your personal data:

  • the right to have your information corrected

  • the right to have your information removed

  • the right to restrict processing of your information

  • the right to object to processing of your information

  • the right to receive your information in a portable format

  • the right to complain to a supervisory authority


In the UK, the supervisory authority is the Information Commissioner's Office (ICO).
Please visit: https://ico.org.uk/global/contact-us/



Contact Details
Please address correspondence to:
The Data Controller
The Cornish Way
39 Fore Street
St Just
Cornwall
TR19 7LJ

Alternatively, you can telephone us on: 07973 162 591 or fill in the 'Contact Us' form on the www.thecornishway.co.uk website.